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Troubleshooting the Jobox Card Reader
Troubleshooting the Jobox Card Reader

Having troubles with your Card Reader device? Follow these steps to find and solve the issue

Enna avatar
Written by Enna
Updated over a week ago

Below are a few steps you need to take to ensure the card reader works:

  • CHARGE - Make sure the card reader is fully charged.

  • BLUETOOTH - Turned ON. DO NOT pair the device.

  • SETTINGS - On your device settings, make sure to set Location Services ON.

  • PERMISSIONS - From your phone settings > Applications > Jobox, “Allow Jobox to access Location” is set to ALWAYS.

  • UPDATE your Jobox App

  • ​UPDATE THE CARD READER FIRMWARE - Click on Settings to access Account Information. Select "Update Reader Firmware" and follow the steps on the screen.

Give it a few minutes and try again. If you're still having trouble, try the reset below.

RESET - Take a pin, press for 10 seconds on the reset button at the bottom of the card reader.

If the reader is still unresponsive - try to turn it off, press and hold for 30 seconds, and then back ON.

You will see a flashing blue light 🔵 when the reader is ready to connect.

Still having trouble? Contact us via live chat in the app.

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