Out on the field, you might enter areas where your device can't maintain a strong connection to your cellular network. When this happens, you'll notice that some Talus Pay features become "View Only" or unavailable until you can reconnect.
What does Talus Pay look like when I'm offline?
Talus Pay will make several attempts to connect to your cellular network. If a strong connection can't be reached, you will see a "Low Network" banner on your screen. The banner will go away on its own once your device reconnects.
What can I do with Talus Pay when I'm offline?
Talus Pay will keep trying to reach your network, but in the meantime, you can still use some app features.
Here's what's available:
Workspace
You can view all of the jobs in your Workspace, but actions like sending updates, accepting payment, updating summaries, and exporting reports are unavailable.
Chat
You can view existing conversations, but without a connection, you can't send and receive messages.
My Jobs
Without a network connection, Talus Pay is unable to load your job history.
Account
All of your account information is available to view but no edits can be made. You also won't be able to view your wallet and make transfers or chat with us.
Getting help when you're offline
You won't be able to chat with us via the app when you're offline, but you can email us at appsupport@taluspay.com, we will respond asap.
Network Connection Tips
To avoid going offline, we recommend you follow some easy guidelines:
Make sure that your device is connected to a strong network from your service provider
If your device isn't connected to a cellular data network, you should connect to a strong Wi-Fi network.
Try to avoid using Talus Pay when you are traveling in a vehicle or on public transportation.
-The Talus Pay Team
Still need assistance?
Please reach out to us via the Talus Pay app chat.
We will be happy to help!