With 2020 now coming to a close we can be happy we made it through the end! it was not easy for anyone. Let's hope for a much better and less secluded 2021 filled with lots of hugs and fun.
Here at PowerDispatch we have been hard at work for you, adding features, improving performance and stability, thinking about what you need and expect from a field service management software. In the last year alone we have done the following and more:
Jobox App integration
Gone are the days where dispatch and processing are on separated platforms. You technicians can now use the Jobox app that will be in full sync to your PowerDispatch account. What does it mean? The Jobox App can automatically update PowerDispatch when a job is confirmed, declined, updated, canceled, and/or closed (all settings are fully customizables for you and how you want to run your business)
Job Comments Revolution!
You can now find all job-related messages on both the message page AND the job comments!
Each message will be attached to the relevant job for easier filtering on the messages page and will also be saved as comments for quick access while reviewing the job.
New Technician permissions
Skip Pending Close
Skips Pending Close when closing a job from TechPortal to automatically put the job in Closed status.
Cancel Job
Allows the Technician to notify the company of a cancel from the TechPortal, when used without the Skip Pending Cancel permission it will put the job under Pending Cancel
Skip Pending Cancel
Skips the Pending Cancel status and puts the job directly in Cancelled status.
Handle tech declines as cancels
Handles any tech decline as a cancel(great for only tech in area situations)
Works in tandem with Cancel Job and Skip Pending Cancel
New User Permissions
View Closed Info
Blocks a user from seeing closed job payment information
Does not block a user from entering closing information and closing the job.
View Recordings
Allows for more granular control of who can listen to recordings
Additional features/changes
Auto Generate document numbers
Improved Email delivery rates
Improved twilio and messages page loading times
Improved jobs list loading times
Upgraded servers and improved scalability
PowerDispatch is now faster then it has ever been
Filter recordings by phone number
Finally
As you can see we have been hard at work and are happy about the result, if you have any questions please contact us at 888-933-1033 today, we are here to help.
Thank you for reading and from all of us here at Powerdispatch Happy New Year and an awesome 2021